The librarian and reference queries : [electronic resource] a systematic approach / Gerald Jahoda, Judith Schiek Braunagel.
By: Jahoda, Gerald.
Contributor(s): Robinson, Judith Schiek [joint author.].
Material type:
TextSeries: Library and information science (New York, N.Y.): Publisher: New York : Academic Press, 1980Description: xii, 175 p. : ill. ; 24 cm.ISBN: 0123797608; 9780123797605.Subject(s): Reference services (Libraries) | Reference materials | Information science | Library education | Libraries | Models | Decision making | Systems approach | Questioning techniques | Bibliographies | Computer applications | Bibliothèques -- Services de référence | Bibliotheken | ReferenceDDC classification: 025.5/2 Online resources: Free eBook from the Internet Archive | Additional information and access via Open Library Summary: Abstract: A model framework for decision-making in the process of answering reference questions is presented for use by librarians and instructors of library science. Each step in the reference process is examined, and exercises for practicing each step are given with the goal of preparing students to search for answers to reference queries in a systematic fashion. These steps include isolating the essential message of each query by selection of message descriptors. Categories of answer-providing reference tools are described, with hints for selecting specific headings to search. These include the card catalog, encyclopedias, guides to the literature, indexes, bibliographies, abstracts and directories. Techniques for query negotiation are given. The characteristics of bibliographic data bases and guidelines for on-line searching are discussed. Emphasis is put on the kinds of information found in different reference materials.
Includes bibliographies and index.
Abstract: A model framework for decision-making in the process of answering reference questions is presented for use by librarians and instructors of library science. Each step in the reference process is examined, and exercises for practicing each step are given with the goal of preparing students to search for answers to reference queries in a systematic fashion. These steps include isolating the essential message of each query by selection of message descriptors. Categories of answer-providing reference tools are described, with hints for selecting specific headings to search. These include the card catalog, encyclopedias, guides to the literature, indexes, bibliographies, abstracts and directories. Techniques for query negotiation are given. The characteristics of bibliographic data bases and guidelines for on-line searching are discussed. Emphasis is put on the kinds of information found in different reference materials.